Return Policy

You Can Change Your Mind

If you are not totally satisfied with your purchase, regardless of the reason, all you need to do for a refund or exchange is to bring the product back within 30 days of purchase, in its original packaging, and with the invoice/sales receipt. In the case of invoices issued for corporate customers, the return or exchange can be processed only with the return invoice issued by the corporate.

For your purchases from the online store, the first thing you need to do for the return of your product is to send us your request within 14 days from the date of delivery. Click here for the return request steps. If you wish, you can also make your return by visiting our stores within 30 days.

For online purchases, as in our stores, you must send/bring the product in its original packaging and with the archive invoice, with the expense receipt section wet signed.

A return invoice must be issued for the return and exchange of invoiced sales issued on behalf of the company.

Return Policy for Mattresses

It takes time for you and your new mattress to get used to each other. This is why we offer a 90 days trial period to help you decide if the mattress meets your requirements. Try the new mattress at home for 90 days. If you are not satisfied, you can return to have it replaced with another mattress.

Returns are not accepted for appliances, pre-cut fabrics, plants, plastic bags, products purchased at the Bargain Corner, SYMFONISK, ENEBY and VAPPEBY audio systems and products cut/designed with reference to your order, such as kitchen counters. The IKEA Return Policy is an extra privilege, and does not affect the consumer rights provided in regulations.

** Please contact IKEA stores for all applicable terms and conditions. IKEA’s general return and exchange terms apply to mattresses.