Frequently Asked Questions

It is of utmost importance that you examine your order upon delivery. The number of parcels specified in the delivery note should be the same as the number of incoming parcels. Make sure that there are no visible signs of damage, crush, tears, missing or incorrect pieces. In case you notice anything out of ordinary, please do not take the delivery and ask the delivery staff to take a written record and dial 444 4 532 or contact us using the the  “Contact Us” form. 

In case of you received incomplete/damaged or faulty products and did not claim to the delivery staff at the moment of the delivery, your request for refund or replacement may be denied upon the review of IKEA.

Your order will only be delivered to the recipient specified in your order or your immediate family member. If the recipient cannot be reached, a note will be left for you and your order will be sent to the nearest branch of the transport company. You should collect your order from this branch as soon as possible. At the end of this period, you can receive your products, which are returned to IKEA, by covering the delivery cost. For deliveries made by Horoz Lojistik, Arvato Lojistik, Hepsijet XL and Borusan Lojistik, if you are not at the address on the specified day, you can pick up your products returned to IKEA by covering the delivery cost.

With Same Day Delivery Service your order is delivered during the day while with Delivery on Appointment Service it's delivered to your address within up to 4 days of purchase. You can select the delivery date and time interval you request.

If you have any problems with the delivery company, please call our Customer Services on 444 4 532. Our team will help you with the necessary instructions.

The products in your order are delivered to your address within 5 working days for Istanbul and 7 working days for other cities, starting from the day following your order date. We do not have a scheduled delivery service. Your products are delivered within the specified day via SMS or telephone.

You can get detailed information about the order status for online purchases, by using the 15-digit order reference number on the order tracking page.If the order is not delivered within 5 work days in Istanbul, 7 work days outside of Istanbul following the order date, you can get detailed information by using the "Contact Us" form or calling us on 444 4 532. 

You can track the current status of your order on the order tracking page. You can also track your order from the relevant delivery company’s web site, using the tracking number.
 

The logistics provider delivers your order together with the consignment note to the flat door at the address you specified. In case you miss the delivery date, the delivery staff will leave you a note with directions to pick up your delivery at the nearest delivery company's office. If you do not collect your delivery from the delivery company's office within three days, it will be returned to us.

For deliveries to rural areas where the logistics providers do not offer home delivery services, your order will be delivered to the delivery company's nearest office. You will be informed by the delivery company that your delivery has arrived for you to pick it up. In this case, the delivery should be collected from the delivery company's office. Click for current delivery areas.

We provide delivery service for your online orders by our logistics companies Aras Kargo, Yurtiçi Kargo, Kolay Gelsin, Arvato Lojistik, Hepsi Jet, Hepsi Jet XL, Borusan Lojistik or Horoz Kargodue to the weight of the products and the destination city.

You can place orders from any city in Turkey. In villages and towns where delivery companies cannot deliver to the address, the order is sent to the nearest branch of the delivery company.  When the order arrives at the delivery company’s office, the buyer is notified. In this case, the buyer should pick up the order from the delivery company’s office.
 
 

The minimum order price for online shopping is TRY 300. The delivery fee is TRY 99 for orders up to TRY 1000, TRY 199 for orders up to TRY 2.000 and TRY 299 for orders up to TRY 3.000. For purchases over TRY 3.000 it is 10% of the total price of the products you buy.